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Investigating banks compliance to public building policies protecting the disabled (Act 715)

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dc.contributor.author Ako-Adounvo, Marie-Dolores
dc.date.accessioned 2021-03-10T12:03:46Z
dc.date.available 2021-03-10T12:03:46Z
dc.date.issued 2020-05
dc.identifier.uri http://hdl.handle.net/20.500.11988/621
dc.description Undergraduate thesis submitted to the Department of Business Administration, Ashesi University, in partial fulfillment of Bachelor of Science degree in Business Administration, May 2020 en_US
dc.description.abstract The Persons with Disability Act obligates all public service providers to make their buildings accessible to Persons with Disabilities (PWDs). However, since the passing of this Act, several public buildings have failed to comply with this requirement. In the Financial sector, the Bank of Ghana aims to increase financial inclusion by the year 2023. Since bank branches are an access point for financial services, it is important to research considerations made to promote accessibility of bank buildings to PWDs. To do this, the study examined: (1) the influence of the Disability Act on the design and selection of bank branches in Accra, (2) challenges banks face with compliance to the Disability Act, and (3) measures to improve the level of compliance with the Disability Act in the banking industry. Data for this qualitative study was collected through semi-structured interviews and analysed using the Locke and Latham model. Seven banks in Accra and a project supervisor from the Accra Metropolitan Assembly were contacted for this study. The results showed that the Bank of Ghana and standards such as the Ghana Building Code play a major role in the design and selection of branch buildings. The fundamental problem with making bank buildings compliant is the vagueness of the Disability Act. Spatial constraints, and a lack of urgency to modify non-compliant branches are additional challenges. The study recommends that the Disability Act be revised and clearly define accessibility to public buildings. Also, it must specify the bodies in charge of enforcing the requirements. en_US
dc.description.sponsorship Ashesi University en_US
dc.language.iso en en_US
dc.subject persons with disabilities (PWDs) en_US
dc.subject Disability Act en_US
dc.subject bank branches en_US
dc.subject buildings en_US
dc.subject building standards en_US
dc.subject Bank of Ghana en_US
dc.title Investigating banks compliance to public building policies protecting the disabled (Act 715) en_US
dc.type Thesis en_US


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