The effect of conflict on the performance of employees in two educational institutions in Ghana
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2020-05
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Abstract
Conflict is an unavoidable part of every institution. Educational institutions are
saddled with conflicts among employees and sometimes with management which
invariably influence their overall output. At the workplace, it is important that measures
are put in place to ensure employees are comfortable and happy in their work
environment to function well. The purpose of this study is to explore how unresolved
conflicts between employees in educational institutions affect productivity. This study
identifies some causes of conflict in two educational institutions (universities) and
suggests possible ways of effectively resolve them for improved sustainable productivity.
A qualitative research method was used, whereby semi structured interviews
were conducted to collect data for analysis. The participants were asked certain question
to determine the causes of conflict, and how they manage it. In analyzing the results, the
responses were grouped into themes and then examined according to the questions asked
during the interview. Based on the results, it was determined that a common cause of
conflict in educational institutions is poor communication. With regards to managing
conflict, it was determined that people prefer to talk to the other party and would only
involve a third person if they are not able to solve the issue. Another reason they would
also involve a third person is if the person is a colleague or an employer they are not
friendly with. I recommend that superiors in educational institutions should be
approachable, and should also provide a formal complaint process that employees can use when they have any issues.
Description
Undergraduate thesis submitted to the Department of Business Administration, Ashesi University, in partial fulfillment of Bachelor of Science degree in Business Administration, May 2020
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Keywords
conflict resolution, workplace communication, work-life balance, educational institutions