Restaurant management system for Kas Valley Restaurant
Date
2022-05
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Abstract
In response to the recent advancement in technology and its tremendous impact,
many businesses have integrated technological tools into their business operations. The
food industry is no exception. In the global food industry, technology has made it possible
to improve food services, increase customer satisfaction and maximize business returns.
There have been changes such as the shift from conventional paper ordering at restaurants
to online pre-ordering of meals through the internet. Developments in restaurant software
and POS technologies have also aided restaurants in providing better services to their
customers. However, the Ghanaian food industry has not taken full advantage of the
emerging technologies to optimize its operations. The few restaurants that have adopted
restaurant software have their applications limited to POS transactions or strictly online
food ordering systems. The applications do not include some core aspects of restaurant
operations, such as table reservation management, customer data management, and ecommerce
integration. The lack of a centralized system to handle all these related aspects
of the restaurant s operations leads to data inconsistency and redundancy issues. It also
makes it difficult for management to analyze their business data because it is not stored in
one location but scattered across different units. All these affect the restaurant s efficiency
and profitability levels in the long run.
In an attempt to enhance the efficiency of restaurant businesses in Ghana, this paper
proposes a web-based restaurant management system for Kas Valley Restaurant, located
in the Oyibi township of Accra, Ghana. The system will enable the restaurant to receive
orders and payments online, process in-person orders, manage table reservations and
customer data, and view analytics on their sales. All these functionalities on a single
application would ensure data integrity, minimize data redundancy, foster industry
innovation, and significantly improve the restaurant s overall efficiency. Additionally,
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using such software in a restaurant contributes to the Sustainable Development Goal (SDG)
9: Build resilient infrastructure, promote sustainable industrialization and foster
innovation . In this regard, the restaurant management system will enhance technological
innovation in the restaurant industry, hence increasing productivity levels.
Description
Applied project submitted to the Department of Computer Science and Information Systems, Ashesi University, in partial fulfillment of Bachelor of Science degree in Computer Science, May 2022
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Applied project