Assessing the impact of training on employee performance in the public sector: A case study of Volta River Authority (VRA)
Date
2014-04
item.page.datecreated
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
The employees of an organization are likened to the bloodstream of the
firm. Thus, the quality of the human resource of an organization is essential to
its success. This can be achieved through training. The importance of training
can be appreciated with a clear understanding of its direct impact on employee
performance and benefit to the firm. It is in this respect, the Volta River
Authority (Ghana) was analyzed to establish a correlation between its training
programmes and the performance of the employees.
Data was collected through printed open-ended questionnaires
administered to trained junior staff and face-to-face interviews with the line
managers in the chosen departments. The findings were analyzed using Donald
Kirkpatrick's model of evaluating training and performance. The organization
carries majority of its training on the VRA premises rather than train them
outside the organization. Also, majority of the employees at VRA receive work
specific training that is training relevant to their job needs. The feedback from
the line managers generally indicated that the impact of the training was
positive. However, the opportunity to compare the responses of the employees
to that of their actual performance on the basis of the balance scorecard as a
measuring tool was not permitted
Description
Thesis submitted to the Department of Business Administration, Ashesi University College, in partial fulfillment of Bachelor of Science degree in Business Administration, April 2014
item.page.type
Thesis
item.page.format
Keywords
Ghana, Volta River Authority, training, employee performance