Assessing the impact of training on employee performance in the public sector: A case study of Volta River Authority (VRA)

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The employees of an organization are likened to the bloodstream of the firm. Thus, the quality of the human resource of an organization is essential to its success. This can be achieved through training. The importance of training can be appreciated with a clear understanding of its direct impact on employee performance and benefit to the firm. It is in this respect, the Volta River Authority (Ghana) was analyzed to establish a correlation between its training programmes and the performance of the employees. Data was collected through printed open-ended questionnaires administered to trained junior staff and face-to-face interviews with the line managers in the chosen departments. The findings were analyzed using Donald Kirkpatrick's model of evaluating training and performance. The organization carries majority of its training on the VRA premises rather than train them outside the organization. Also, majority of the employees at VRA receive work specific training that is training relevant to their job needs. The feedback from the line managers generally indicated that the impact of the training was positive. However, the opportunity to compare the responses of the employees to that of their actual performance on the basis of the balance scorecard as a measuring tool was not permitted
Thesis submitted to the Department of Business Administration, Ashesi University College, in partial fulfillment of Bachelor of Science degree in Business Administration, April 2014
Ghana, Volta River Authority, training, employee performance