Organizational stress: The cost to employers
Date
2011-04
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Abstract
Organizational stress continues to be a problem in many companies
worldwide. This study examined organizational stress and its related costs to
employers. Organizational stress was defined as the response from
individuals when presented with tasks beyond their ability at work and the
cost is that which employers incur in managing stress and as a result of the
presence of stress itself.
To aid the study, the works of Hoel et al. (2001), Brun (2006) and
Tangri (2003) were addressed in the course of the study. Other secondary
sources of data such as books, journal articles and research reports were
also used in the research.
Results obtained were classified both qualitatively and quantitatively;
in monetary terms. Employees of two (2) companies filled out the
questionnaires and five resource persons were interviewed. Per the findings
of the study, it was evident that a positive correlation existed between
organizational stress and cost. The health costs identified revealed that a
company spent as much as GHC10,800 on stress annually.
The qualitative costs were also identified as low productivity,
presenteeism, absenteeism and replacement costs. The most dominant
causes of stress were additionally identified as work overload and personal
factors.
Description
Thesis submitted to the Department of Business Administration, Ashesi University College, in partial fulfillment of Bachelor of Science degree in Business Administration, April 2011
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Keywords
Ghana, stress, productivity, costs