Job satisfaction and employee motivation among hospitality workers during the era of COVID: Does employee engagement mediate the relationship?
Date
2022-05
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Abstract
One of the consequences of the pandemic in Ghana is that the hospitality and tourism industries
have been severely impacted. These industries were hit harder than others, resulting in a significant
drop in employee numbers and a significant increase in the number of people on temporary leave.
As a result, the impact of the pandemic on the motivation, job satisfaction, and employee
engagement of Ghanaian hospitality and tourism workers was investigated in this study. The
study's goal was to answer the following research questions: i) Does employee motivation predict
job satisfaction? (ii) Does employee engagement predict job satisfaction? (iii) Does employee
engagement predict job satisfaction? (iv) Does motivation act as a mediating variable in the direct
relations between employee engagement and job satisfaction? Participants ranged in age from 18
to 60 years old and came from various backgrounds. With the help of a third variable, employee
engagement, the collected data was analyzed using mediation analysis in the statistical software
Jeffery's Amazing Statistical Program (JASP) to determine the relationship between employee
motivation and job satisfaction. Employee motivation and job satisfaction were found to have a
significant positive relationship, implying that higher employee motivation is associated with
higher job satisfaction. When controlling for the effects of job motivation on job satisfaction and
employee engagement on job satisfaction, there was also a significant positive relationship between employee motivation and employee engagement. Again, there was a significant positive
relationship between employee engagement and job satisfaction. The study's findings supported
the hypothesis and answered the research question established in the thesis paper. These findings
have significant implications for interventions to boost employee motivation, job satisfaction and
employee engagement, especially in the hospitality industry.
Description
Undergraduate thesis submitted to the Department of Business Administration, Ashesi University, in partial fulfillment of Bachelor of Science degree in Business Administration, May 2022
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Undergraduate Thesis