What user experience considerations will go into the design of a government portal in Ghana?

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dc.contributor.authorDzomeku, Abigail Sefakor
dc.date.accessioned2017-03-24T12:54:08Z
dc.date.available2017-03-24T12:54:08Z
dc.date.issued2014-04
dc.descriptionThesis submitted to the Department of Computer Science, Ashesi University College, in partial fulfillment of Bachelor of Science degree in Computer Science, April 2014en_US
dc.description.abstractGovernments all over the world have identified the need to use Information Communications Technology in governance. Electronic governance or E-governance is the use of information and communication technologies in government to provide public services [1]. The use of government portals in E-governance for the dissemination of information and government services is gaining grounds. In Ghana, this practice is not new, in fact there a number of government portals in existence to meet the rising demand of Internet users in Ghana. This research focuses on the user experience considerations needed in designing a government website in Ghana. Key findings were obtained through qualitative research methods which applied questionnaires, user interviews, interviews with subject matter experts and testing of prototypes to arrive at a set of principles suitable for designing a Ghanaian government website. Findings from the synthesis of the various methodologies show a set of principles that reflect what users want on a government website as well as the current government services that should be automated to enhance the user experience of Ghanaian government website users.en_US
dc.description.sponsorshipAshesi University College
dc.identifier.urihttp://hdl.handle.net/20.500.11988/28
dc.language.isoenen_US
dc.subjectGhanaen_US
dc.subjecte-governanceen_US
dc.subjectuser experience principlesen_US
dc.subjectusabilityen_US
dc.subjectportalen_US
dc.titleWhat user experience considerations will go into the design of a government portal in Ghana?en_US
dc.typeThesisen_US

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