How Emotional Intelligence is being currently implemented and measured at institutions

Date
2021-05
Authors
Ofori, Florence Mawusi Yawa
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Abstract
Emotional intelligence is the ability to understand one's emotions and other's emotions in order to use this understanding to achieve set goals both for oneself and others. Since an institution is usually created to meet a set of goals and objectives, Emotional Intelligence (EI) is, undoubtedly, a factor that plays a role in the attainment of these goals. According to Daniel Goleman, EI is a strong determinant in the success or failure of an entity. However, many companies have not inculcated an Emotional Intelligence (EI) training for their employees. The project sought to explore the ways in which few compnaies are taking advantage of the Emotional Intelligence skill in the working environment. It also sought to test if an EI training software could increase EI awareness in an institution. The study was conducted with employees, business owners, and self-employed individuals. An emotional intelligence test was administered to the participants before and after they used the EI training application for 10 consecutive days. The results were analyzed using the tableu software, and they showed a slight increase in their emotional intelligence awareness after the 10-day period. Hence, the use of technology to increase the emotional intelligence skill of workers is encouraged.
Description
Undergraduate thesis submitted to the Department of Computer Science, Ashesi University, in partial fulfillment of Bachelor of Science degree in Management Information Systems, May 2021
Keywords
web-based application, emotional intelligence (EI)
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