Zer0Clock: An online appointment booking system
Date
2018-04
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Abstract
Research shows that queuing is a problem in Ghana especially in hospitals and
public-sector offices. Due to long queues, most Ghanaians are demotivated to take part in
health benefitting activities such as vaccinations. Again, some Ghanaians pay bribes to
public sector officials to avoid long queues and multiple visits to public sector offices for a
service. This is one of many factors that accounts for the high bribery and corruption rate in
Ghana. In this regard, this project sought to develop “zer0Clock”: a generic online
appointment booking system that allows prior booking before an appointment.
Requirements for this application were gathered from prospective users. On this platform,
businesses and individuals can register and schedule their events. Clients can visit this
platform and book an appointment to guarantee service completion on the day of visit and
to avoid long queues. zer0Clock also has a video and live chat feature for virtual
appointment execution. It also has a notification feature that ensures that clients who book
appointments do not miss them by sending a reminder (usually 30 minutes before time).
There is also a google map functionality that provide detailed direction for clients to
navigate venues of appointments. There is a high level of conviction that this application
will help reduce long queues if not eliminate them, because there has been a steep increase
in internet usage in Africa over the past 10 years and all these vast number of internet users have the opportunity to use this application.
Description
Applied project submitted to the Department of Computer Science, Ashesi University, in partial fulfillment of Bachelor of Science degree in Management Information Systems, April 2018
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Keywords
queuing, online booking, web application