Resaurant Management System for Kas Valley Restaurant
In response to the recent advancement in technology and its tremendous impact, many businesses have integrated technological tools into their business operations. The food industry is no exception. In the global food industry, technology has made it possible to improve food services, increase customer satisfaction and maximize business returns. There have been changes such as the shift from conventional paper ordering at restaurants to online pre-ordering of meals through the internet. Developments in restaurant software and POS technologies have also aided restaurants in providing better services to their customers. However, the Ghanaian food industry has not taken full advantage of the emerging technologies to optimize its operations. The few restaurants that have adopted restaurant software have their applications limited to POS transactions or strictly online food ordering systems. The applications do not include some core aspects of restaurant operations, such as table reservation management, customer data management, and e-commerce integration. The lack of a centralized system to handle all these related aspects of the restaurant’s operations leads to data inconsistency and redundancy issues. It also makes it difficult for management to analyze their business data because it is not stored in one location but scattered across different units. All these affect the restaurant’s efficiency and profitability levels in the long run. In an attempt to enhance the efficiency of restaurant businesses in Ghana, this paper proposes a web-based restaurant management system for Kas Valley Restaurant, located in the Oyibi township of Accra, Ghana. The system will enable the restaurant to receive orders and payments online, process in-person orders, manage table reservations and customer data, and view analytics on their sales. All these functionalities on a single application would ensure data integrity, minimize data redundancy, foster industry innovation, and significantly improve the restaurant’s overall efficiency. Additionally, using such software in a restaurant contributes to the Sustainable Development Goal (SDG) 9: “Build resilient infrastructure, promote sustainable industrialization and foster innovation”. In this regard, the restaurant management system will enhance technological innovation in the restaurant industry, hence increasing productivity levels.
Applied project submitted to the Department of Computer Science, Ashesi University, in partial fulfillment of Bachelor of Science degree in Computer Science, April 2022
POS technologies, Ghanaian food industry, food industry, restaurant software, Kas Valley Restaurant, Sustainable Development Goal