Investigating the factors responsible for the gap between employer expectations and skills of Ghanaian university graduates: A Focus on the banking sector

Journal Title
Journal ISSN
Volume Title
This research sought to examine the relationship between employer expectations in the Ghanaian banking sector and the skills possessed by graduates of Ghanaian universities. The study was motivated by a desire to interrogate the factors responsible for the gap between expectations of employers in the banking industry and skills possessed by Ghanaian university graduates. The research used a qualitative method (interviews), and sampled respectively for the selected case study private university and public university, 12 participants, 6 of which were current and past students. In addition, 6 senior bank staff from 6 different case study banks were also interviewed. The study established that the views of students and the industry players in the banking sectors were not aligned with regards to what is expected in the banking industry. The study established that university graduates lack analytical skills, organizational skills and proper communication skills required by the banking sector.
Undergraduate thesis submitted to the Department of Business Administration, Ashesi University, in partial fulfillment of Bachelor of Science degree in Business Administration, May 2020
Ghana, banking industry, graduates, skills, university roles