Leveraging Communication to Improve Communication Across Pharma George Chemist Limited

The PharmaGeorge pharmacy chain started operations in June 2009 with one (1) retail pharmacy situated at Kwabenya in Accra, Ghana. The wholesale pharmacy was established in 2014 to procure stocks and supplies for the Pharma George retail outlets and other retail facilities in Accra. The business has grown in numbers over the decade since its inception. The retail outlets have increased from one to seven, with the new retail outlets in hotspots like Dome, Osu and Achimota. Though the business has experienced a healthy growth period in operations, recent events like covid 19 have made traditional areas like inventory management, conducting of meetings and information transmission (calls and WhatsApp) of the business quite ineffective because of the safety protocols for travelling to and from places and the failure to represent the issues accurately. A thorough needs assessment revealed that the problem the company faced was not with the lack of technology in communicating but with the attitude of the employees and the lapses of information flow in the organization. This project aims to design a comprehensive I.T and communication policy guideline that will provide guidelines to improve and manage the flow of communication and eradicate the lapses of information flow within Pharma George.
Applied project submitted to the Department of Business Administration & Computer Science and Information Systems, Ashesi University, in partial fulfillment of Bachelor of Science degree in Business Administration and Management Information Systems, May 2022
Naana Akosua Tabuah Sarkodie, Michael Paa Kwesi Enyan, & Julian Sapara-Grant. (2022). Leveraging Communication to Improve Communication Across Pharma George Chemist Limited. Ashesi University.