Enhancing the Ashesi experience: A diagnosis on the maintenance system of academic and hostel facilities in Ashesi University College
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Abstract
Ashesi University College (AUC) is a Ghanaian private tertiary institution which
began academic operations in 2002. In 2011, AUC moved to its own permanent
campus in Berekuso from its rented premises in Accra.
Over the course of AUC’s two year stay in its new campus, there have been
frequent reports of user dissatisfaction with some facilities located within the
academic and hostel (residence hall) settings. Inquiries into the activities of the
Operations department revealed inefficient processes involved with the
maintenance of academic and hostel facilities.
This project was therefore conducted in response to these challenges. The aim of
the project was to identify the challenges and deficiencies in AUC’s maintenance
system and to develop and recommend solutions to improve upon the system. This
goal was attained by conducting interviews on relevant authorities and personnel
involved in the maintenance system, and by carrying out an extensive research on
the student population to identify their specific concerns and satisfaction levels with
AUC facilities.
Consequently, a maintenance plan was developed for use by the maintenance
departments and students (primary users). The developed maintenance plan will
among other things, address poor response rates of repair personnel and improve
users’ experience with AUC facilities.