E-commerce product delivery strategy for Way with Words
Date
2017-04
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Abstract
Way with Words is a Ghanaian company that produces and sells authentic arts and crafts and
home décor items. Established in 2006 and located in Tema, their products include wall decals,
desk items, wall décor, greeting cards as well as embroideries. Way With Words is in the process
of creating an online store where it can retail its products. However, it does not have an efficient
delivery system to fulfil customer orders from their online store. Therefore, clients would still
have to pick up products from their pick-up points, even when they order online.
Qualitative research was conducted to understand the current state of Way With Words as a
company, and the problems that it faces. These findings from this research shaped the basis for
the delivery solution proposed in this project. The proposed solution is to combine a direct
delivery model and a dropshipping model to fulfil customers’ online orders. Implementing this
delivery strategy would enable Way With Word to easily fulfil customer orders in an effective
and efficient manner.
Description
Applied project submitted to the Department of Business Administration, Ashesi University College, in partial fulfillment of Bachelor of Science degree in Business Administration, April 2017
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Applied project
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Keywords
Ghana, Way with Words, handicraft industry, delivery system, e-commerce