What user experience considerations will go into the design of a government portal in Ghana?

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Governments all over the world have identified the need to use Information Communications Technology in governance. Electronic governance or E-governance is the use of information and communication technologies in government to provide public services [1]. The use of government portals in E-governance for the dissemination of information and government services is gaining grounds. In Ghana, this practice is not new, in fact there a number of government portals in existence to meet the rising demand of Internet users in Ghana. This research focuses on the user experience considerations needed in designing a government website in Ghana. Key findings were obtained through qualitative research methods which applied questionnaires, user interviews, interviews with subject matter experts and testing of prototypes to arrive at a set of principles suitable for designing a Ghanaian government website. Findings from the synthesis of the various methodologies show a set of principles that reflect what users want on a government website as well as the current government services that should be automated to enhance the user experience of Ghanaian government website users.
Thesis submitted to the Department of Computer Science, Ashesi University College, in partial fulfillment of Bachelor of Science degree in Computer Science, April 2014
Ghana, e-governance, user experience principles, usability, portal